Delivery Information

How long will my order take to arrive?

We try to send packages out 1-2 days after the order has been placed, however at busier times it can take a little longer.

  • Premium: This service is sent via Royal Mail 24 and aims to deliver between 1-2 working days, although RM advise it can take up to 3 working days.
  • Standard: This service is sent via Royal Mail 48 and aims to deliver between 2-3 working days, although RM advise it can take up to 5 working days.
  • Courier Delivery: This service is sent via UK Mail and is delivered a day after dispatch. This follows our regular dispatch times and is used for heavier orders. 
  • Next Working Day Delivery: This service is sent via UK Mail. We make sure all orders placed before midday are collected by a courier service that day, for next working day delivery. The courier service does not delivery on Saturday or Sundays. Next day delivery orders on Friday will be delivered on Monday.
  • Saturday Delivery: This services is sent via Royal Mail and will be delivered by 1 p.m. on the Saturday. Orders placed on Friday before midday will qualify for this service.

International Customers:

International Standard: This service is sent via Royal Mail. Only orders under 165 grams in weight will qualify for this service. Royal Mail advises delivery usually takes 3-5 working days for European customers and 5-7 working days for the Rest of World.

International Tracked/Tracked and Signed: This service is sent via Royal Mail and is used for all International orders over 165 grams. We use this service to guarantee delivery. Royal Mail advises delivery usually takes 3-5 working days for European customers and 5-7 working days for the Rest of World.

If you want to have your order accelerated or haven't received your order in the relevant time slot, then please send us an email at info@moderntoss.com so we can try and provide a solution.

 

Return Policy

We are happy to refund returns sent back to us within 30 days in new condition. Please return to us at PO Box 386, Brighton, BN1 3SN and we will exchange or refund at your request.

Please be aware that we may request a picture of damaged items.

We are unable to accept unwanted orders that are returned outside of 30 days, that’s plenty of time for you decide whether it’s for you or not.