We try to send packages out 1-2 days after the order has been placed, however during busier periods it can take a little longer.
International Standard: This service is sent via Royal Mail. Only orders under 165 grams in weight will qualify for this service. Royal Mail advises delivery usually takes 3-5 working days for European customers and 5-7 working days for the Rest of World.
International Tracked/Tracked and Signed: This service is sent via Royal Mail and is used for all International orders over 165 grams. We use this service to guarantee delivery. Royal Mail advises delivery usually takes 3-5 working days for European customers and 5-7 working days for the Rest of World.
If you want to have your order accelerated or haven't received your order in the relevant time slot, then please send us an email at firstname.lastname@example.org so we can try and provide a solution.
Visit our FREE returns portal here.
We are happy to refund returns sent back to us within 30 days in new condition. Please return to us at Brainbox Candy, Unit 11 Laurence Industrial Estate, Eastwoodbury Lane, Southend-on-sea, SS2 6RH and we will exchange or refund at your request.
Please be aware that we may request a picture of damaged items.
We are unable to accept unwanted orders that are returned outside of 30 days, that’s plenty of time for you decide whether it’s for you or not.