We try to send packages out 1-2 days after the order has been placed, however at busier times it can take a little longer.
International Standard: This service is sent via Royal Mail. Only orders under 165 grams in weight will qualify for this service. Royal Mail advises delivery usually takes 3-5 working days for European customers and 5-7 working days for the Rest of World.
International Tracked/Tracked and Signed: This service is sent via Royal Mail and is used for all International orders over 165 grams. We use this service to guarantee delivery. Royal Mail advises delivery usually takes 3-5 working days for European customers and 5-7 working days for the Rest of World.
If you want to have your order accelerated or haven't received your order in the relevant time slot, then please send us an email at firstname.lastname@example.org so we can try and provide a solution.
How do I return or exchange an item?
We are happy to refund returns sent back to us within 30 days in new condition. Please return to us at Brainbox Candy, Unit 11 Laurence Industrial Estate, Eastwoodbury Lane, Southend-on-sea, SS2 6RH and we will exchange or refund at your request.
Please be aware that we may request a picture of a damaged item.
Visit our returns portal here.
My order is urgent - can you send it any quicker?
Send us an email at email@example.com and we'll do our best to speed up your order!
Can I get my order delivered to me on a specific day? (not next day)
Yes, definitely! Leave a comment in the notes box with the desired date of delivery and choose the 'Courier next day delivery' option and we'll make it happen!
For peace of mind, drop an email to firstname.lastname@example.org and we will confirm this for you!
I'm sending my order to another address, can you put in a gift receipt?
Absolutely! Leave a comment in the notes box with 'Gift Receipt' and we'll be sure to send an invoice with no price included.
Can I get my favourite cartoon made up as a print?
Yeah! Check out our Bespoke section for tailor-made posters and prints. Choose your print size (A3 - A0) and don't forget to mention which cartoon you'd like printed up in the comment box at the checkout.
Will Jon & Mick sign something for me?
It's worth a punt. Send an email with your request to email@example.com and we'll pass it onto them.
I've got an idea for a cartoon - can I send it to you?
Where can I find an archive of Modern Toss cartoons?
Need something else?
Email us at firstname.lastname@example.org or give us a call on 01273 689599.