Delivery Information

How long will my order take to arrive?

We try to send packages out 1-2 days after the order has been placed, however during busier periods it can take a little longer.

• Premium: This service is sent via Royal Mail 24 and aims to deliver between 1-2 working days, although RM advise it can take up to 3 working days.
• Standard: This service is sent via Royal Mail 48 and aims to deliver between 2-3 working days, although RM advise it can take up to 5 working days.
• Next Working Day Delivery: This service is sent via DHL. We make sure all orders placed before midday are collected by a courier service that day, for next working day delivery. The courier service does not delivery on Saturday or Sundays. Next day delivery orders on Friday will be delivered on Monday.
• Saturday Delivery: This services is sent via Royal Mail and will be delivered by 1pm on the Saturday. Orders placed on Friday before midday will qualify for this service.

International Customers:

International Standard: This service is sent via Royal Mail. Only orders under 165 grams in weight will qualify for this service. Royal Mail advises delivery usually takes 3-5 working days for European customers and 5-7 working days for the Rest of World.

International Tracked/Tracked and Signed: This service is sent via Royal Mail and is used for all International orders over 165 grams. We use this service to guarantee delivery. Royal Mail advises delivery usually takes 3-5 working days for European customers and 5-7 working days for the Rest of World.

If you want to have your order accelerated or haven't received your order in the relevant time slot, then please send us an email at customerservices@moderntoss.com so we can try and provide a solution.

T-Shirts, Sweatshirts, Hoodies and Phone Cases

These are printed to order and sent directly from a third-party warehouse. Printing time is usually up to 48 hours, but during busier periods, can take a little longer. Please allow for those to be added on to our existing delivery times. Return/Exchange Forms are included with the order or can be requested. We do not provide labels for returns. NEXT DAY DELIVERY NOT AVAILABLE.

Prints, Bespoke Prints and Portraits

All prints, portraits and artwork are sent from our studio and require more preparation time, especially if hand-drawn or bespoke. Please contact info@moderntoss.com if require further information. NEXT DAY DELIVERY NOT AVAILABLE.

Return Policy

We are happy to refund returns sent back to us within 30 days in a new condition. Please return to us at: Brainbox Candy, Unit 11 Laurence Industrial Estate, Eastwoodbury Lane, Southend-on- Sea SS2 6RH and we will exchange or refund at your request.

For t-shirts, sweatshirts and hoodies please request a Returns Form from info@moderntoss.com or use the Form with your order and return the item as instructed for an exchange or return.

Please be aware that we may request a picture of damaged items. Also that we do not usually accept returns on any bespoke items such as prints and phone cases which are made to order, but may consider individual cases.

We are unable to accept unwanted orders that are returned outside of 30 days.